Refund and Cancellation Policy
Refund and Cancellation Policy for Blockchain and Smart Contract Development Services
This Refund and Cancellation Policy ("Policy") outlines the terms and conditions under which clients may request refunds or cancel services related to blockchain development and smart contract development provided by AceAbhishek. This policy applies to all projects and services initiated on or after 9th April 2025.
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1. Definitions
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Agreement: The contract or agreement signed between the Company and the Client, which outlines the scope of work, deliverables, timelines, and payment terms for the blockchain or smart contract development project
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Client: The individual or entity that has engaged the Company to provide blockchain or smart contract development services.
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Company: AceAbhishek, the provider of blockchain and smart contract development services.
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Project: The specific blockchain or smart contract development work outlined in the Agreement.
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Service(s): The blockchain and smart contract development services provided by the Company, as detailed in the Agreement.
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Deliverables: The tangible or intangible outputs of the Project, as defined in the Agreement.
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Milestone: A specific stage or phase in the Project, as defined in the Agreement, with associated deliverables and payment terms.
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2. Cancellation Policy
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2.1 Client Cancellation:
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Clients may cancel the Project by providing written notice to the Company. The cancellation notice must be sent to info@aceabhishek.com.
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The cancellation date will be the date the Company receives the written notice from the Client.
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2.2 Cancellation Charges:
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If the Client cancels the Project before any work has commenced (i.e., before the commencement of the first Milestone), a cancellation fee of 40% of the total project cost,will be charged.
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If the Client cancels the Project after work has commenced on a Milestone, the Client will be responsible for payment for all work completed up to the cancellation date. This includes, but is not limited to:​
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Any third-party costs incurred by the Company.
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A percentage of the current milestone fees, commensurate with the percentage of work completed on that milestone.
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All hours worked by the Company's developers and project managers.
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In no event shall the client be entitled to a refund of the initial deposit.
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The company will provide the client with a detailed breakdown of the work completed and the associated costs.
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2.3 Company Cancellation:
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The Company reserves the right to cancel the Project under the following circumstances:
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The Client fails to provide necessary information or resources required for the Project.
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The Client fails to make payments as outlined in the Agreement.
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The Client engages in unethical or illegal activities related to the Project.
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The Company's resources are no longer available due to unforeseen circumstances.
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In the event of cancellation by the Company, the Company will:​
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Provide the Client with any completed deliverables.
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Refund the Client for any payments made for services not yet rendered, less any costs incurred by the Company.
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Provide the Client with written notice of the cancellation.
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3. Refund Policy
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3.1 Refund Eligibility:
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Refunds will be considered only in cases where the Company fails to deliver the Services as outlined in the Agreement, and the failure is directly attributable to the Company's actions or inactions.
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Disputes regarding the functionality or performance of the delivered smart contracts or blockchain solutions will be addressed according to the warranty terms outlined in the Agreement.
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If a deliverable is rejected during a milestone review, the company will rectify the issues. Only if the company fails to rectify within a reasonable timeframe, the client may be entitled to a partial refund related to that specific deliverable, as determined by the level of failure.
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3.2 Non-Refundable Items/Services:
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The following items/services are non-refundable:
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Initial deposits.
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Payments for completed Milestones.
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Payments for work that has been approved by the Client.
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Third-party costs incurred by the Company on behalf of the Client.
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Expenses related to client delays or changes in project scope.
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3.3 Refund Process:
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To request a refund, the Client must submit a written refund request to info@aceabhishek.com within 7 days of the date of the alleged failure to deliver.
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The refund request must include:
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The Client's name and contact information.
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The Project name and Agreement details.
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A detailed explanation of the reasons for the refund request.
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Any supporting documentation.
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The Company will review the refund request and respond within 3 business days.
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If the refund request is approved, the Company will issue the refund within 3 business days to the original payment method used by the Client.
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3.4 Refund Amount:
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The amount of any refund will be determined on a case-by-case basis, taking into account the specific circumstances of the Project, the extent of the Company's failure, and the terms of the Agreement.
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In no event shall the refund amount exceed the total amount paid by the Client for the specific Services that are the subject of the refund request.
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4. Modifications to this Policy
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The Company reserves the right to modify this Policy at any time. Any changes to this Policy will be effective immediately upon posting the revised Policy on the Company's website or notifying the Client in writing. The Client's continued use of the Company's services following the posting of any changes constitutes acceptance of the revised Policy.
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5. Governing Law
This Policy shall be governed by and construed in accordance with the laws of Pune, India.
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6. Dispute Resolution
Any disputes arising out of or relating to this Policy shall be resolved through [Mediation/Arbitration/Litigation] in Pune, India.
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7. Client Acknowledgement
By engaging the Company for blockchain and smart contract development services, the Client acknowledges that they have read, understood, and agree to be bound by this Refund and Cancellation Policy.
Contact Information
AceAbhishek
Lohegaon,Pune